SHIPPING FAQ

What's the shipping cost and When will my order ship?

We offer Free standard shipping on all continental U.S. orders and Most orders ship within 1-3 business days of purchase. 

 

Where is my order confirmation?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order, please allow 24-48 hours for tracking to be updated.

If for some reason, you did not receive an email, please check your spam folder and add sales@gracielarivas.com to your safe sender list. 

 

How do I know my order status?

Once your order has shipped, you will  receive a shipping confirmation email with a tracking number.

 

Why was my order cancelled?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available and your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation.

If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. If your order need some extra verification of your billing and payment information and we did not receive a response, the order was then canceled as we are unable to hold orders for longer than 3 business days.

 

For further assistance please email sales@gracielarivas.com