COSTUMER CARE

ORDERING / SHIPPING: 

If you are having problems placing an order or with an order you received please contact our Online Customer Service for assistance at: 

sales@gracielarivas.com

Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.

 

Placing an Order:

After you have added an item to your cart, you will be able to view your cart prior to checkout.  Here, you may review all items in your cart, update quantities, remove items or return to the product detail page.  Once you have reviewed the items in your cart, you may either continue shopping or proceed to check out and place your order. 

 

Payment Options:

We accept VisaMasterCardAmerican Express and Discover credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers. 

 

Verification and Shipping:

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification.  This may require us to contact you directly.  When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order.